Coaching Terms & Conditions

Payments

For individuals - we take online payments for all major credit cards via the payment processors on our website. On request, we can take payment by bank transfer.

To hold your first session, we require payment 5 working days in advance. 
Until payment has been received, we can’t start your coaching journey.

Instalment Plans

We operate monthly instalment plans through our secure payment systems - Stripe, Paypal and Payfunnels

Stripe, Paypal and Payfunnels handle the payments, we do not hold nor see your account details.

The instalment option is designed to spread the cost over a period of time to make it accessible and manageable for some of our clients.

Any changes in the frequency of your coaching, will not affect the instalment amount and frequency agreed at the outset of your coaching programme. In exceptional situations, we can discuss reworking the plan if required.

Session Cancellation / Postponement

You may cancel or change your coaching session up to 48 hours prior to that session’s start time. 
Cancelling or postponing within 48 hours of your next session may result in you losing the cost and benefits of that session.

IMPORTANT – Please always give 48 hours notice if changing your session times to avoid losing the value of your session. We love being flexible and working around your schedule, however, if inadequate time is given (less than 48 hours notice), we are left with an empty slot that could have been filled, with a loss to our business and real inconvenience to our Career Coaches and Executive Coaches. This can easily be prevented.

Satisfaction Guarantee

If you are not satisfied with your coaching experience after your first 30 days, you can speak with one of our team and if you need to be re-matched with a suitable coach we can arrange that. 

If you feel coaching isn’t for you, we can then stop your instalment plan or refund you for the remainder of your programme.

You will be charged the sessions you’ve used in the first 30 days or any you’ve cancelled within 48 hours of the agreed time of your next appointment and we will refund you the remainder.

It takes You

Our clients come to us for programmes of a minimum of 12 sessions and often much more. 
The results you achieve, depend very much on you and your engagement, openness, effort and time investment in the process. Each client we work with is very different and so are the results achieved, so it would be irresponsible to offer you guarantees.

The analogy we like to use is that of piano lessons – if you pay for a course of 6 piano lessons and you practise in between, engage with the process and give it your all, you are responsible for the result at the end. A great teacher or coach is only as good as the effort and commitment the student or client invests in the process.

For context, while we don’t offer results guarantees, we do consistently help our clients achieve tangible results.