Retreats - General Terms & Conditions
Please find below our terms and conditions for retreats at Reboot Global Ltd. Please read them carefully and do not hesitate to contact us if you have any questions on hello@reboot.com
Cancellation/Refund Policy
We recommend holiday insurance for all clients. This must be bought independently as it is not included in the retreat price. If for whatever reason you need to cancel your retreat place after you have booked with us, the following refund policy will apply:
All cancellations must be received in writing or via email.
Once your booking is confirmed, you have a full 24hrs to cancel and obtain a full refund. (We must be notified via email during this time.)
After this period the following conditions will apply:
A full refund minus 5% admin charge will be provided for all cancellations up to 90 days prior to start day of the booked retreat.
A 50% refund will be provided on cancellations between 60-89 days prior to the start date of the booked retreat.
A 30% refund will be provided on cancellations between 30-59 days prior to the start date of the booked retreat.
No refund will be provided on cancellations between 29-0 days prior to the start date of the booked retreat.
No refund will be provided for premature leaving of the retreat or failure to arrive at the retreat for any reason.
For this reason, we always advise strongly that all guests take adequate travel/holiday insurance to cover themselves in case of any eventuality.
No refund will be provided for only part of a booking, for example if a room is booked for two guests who are sharing and one guest is unable to attend, the booking would need to be cancelled as a whole for the above refund policy to apply.
If paying via instalments, the above conditions will apply based on the entire price of your booking and not just on any instalments paid.
All final retreat payments are due 30-days prior to the start date of the booked retreat, unless otherwise specified. Please note that any late payments may incur additional fees. Clients whose balances are not received by the 30-day deadline, risk forfeiting their retreat booking. We will try and contact you via email and telephone, but if after 7 days we have not received any written communication from you and the balance payment has still not been received by this stage, your booking will be cancelled and any deposits paid will not be refunded.
Use of credit or debit cards will not incur a surcharge if payments are cleared in full at the time of booking.
Payments at retreat
Please note that payment for items at the retreat; such as treatments, items purchased at the accommodation can be paid for by debit, credit card or local currency.
If the Retreat Has to Close For Any Reason
If the retreat has to close for whatever reason we will inform you as soon as possible. Reboot Global Ltd will always give full refunds if this occurs. Reboot Global will refund the retreat cost if applicable; but will not pay for any loss with flights.
Promotions and Discounts
If you have a promotion or voucher please telephone to book your place and redeem your discount.
Discounts and supplements may vary from time to time and Reboot Global Ltd can alter these at anytime.
Flights and Transfers
Flights and travel must be booked independently, following confirmation of your retreat stay with one of our booking managers. If booking online please await confirmation from the team before booking any flights.
Group transfers for non-UK retreats are included in the retreat price. A surcharge is payable for private transfers.Clients who book transfers independently will need to take full responsibility for their transfers.
Health Restrictions
If you are currently pregnant, or under medical or psychiatric supervision, you must provide a Doctor’s certificate confirming your fitness to travel and take part in the retreat as well as notifying Reboot Global Ltd. Reboot Global Ltd is unfortunately not suitable for those with psychiatric or deep emotional issues or those looking for counselling or therapy, as our team are not professionally qualified in these areas. Our team are also not medically trained and do not know your medical history so cannot offer any specific medical advice whilst at the retreat.
All health issues including allergies MUST be disclosed at the time of booking.
Please check with the booking manager whether your chosen retreat has rooms for people with physical disabilities or mobility issues.
Robes/damages
In all of our rooms you will find bathrobes for your use during your stay. If these are no longer in your room after you depart from the hotel we will automatically charge your registered card for the retail price of the robe/s.
If you damage your room or any of the property within your room we will automatically deduct the cost of repairing / replacing / redecorating from your registered card.
Comments and complaints
If you feel unwell or are not happy with the retreat for any reason, please tell your Retreat hosts immediately and we will endeavour to take whatever action is required. Please bear in mind that any claims may be rejected if we are not given the opportunity to put matters right during your stay.
Room Share
If you select a ‘share with unknown guest’ room share option then Reboot Global Ltd takes no responsibility for the actions of the person/s with whom you ‘room share’. If for whatever reason you are unhappy with your ‘room share’ including but not limited to: clash of personalities; disagreements; snoring; other annoying habits etc, Reboot Global Ltd cannot be held responsible. Please note that if you have booked a ‘share with unknown guest’ online we cannot guarantee that you will be sharing with an individual of the same sex.
Adding a guest to your booking
If you wish to add a guest to your booking, please note that we have a maximum capacity of guests that we can accommodate on site. If we have not reached capacity, we would be happy to add a guest to your booking, however once we have reached the maximum number of guests unfortunately we would not be able to add any further guests at that time. We always recommend confirming any changes as soon as possible, to avoid disappointment. At the point of booking we can highlight your details if you are looking to add a guest, in order to let you know when we are approaching our maximum capacity if you wish. Please note that places are only secured on receipt of payment.
Exclusions
All information provided on the website and any written and verbal form of correspondence is correct at the time of publication. However, due to mechanical faults, weather conditions, or what insurers call ‘Acts of God’, some amenities may be temporarily unavailable. Very occasionally, we may have to vary the advertised programme due to staff sickness or other unforeseen problems, in which case we will always try to provide an equivalent replacement. This may not always be possible. For example, if our Yoga Instructor becomes unwell on day 3 of the retreat, it is likely that it will be too short notice to find another and Yoga may well be cancelled. This is extremely rare but could happen. The same applies to any of the activities. Clearly, we will always do our level best to make sure all activities go ahead if possible. We would also like to point out that the Reboot Global Ltd team can change at any time and although we will always endeavour to have a suitable replacement there will be no compensation for the change in team member.
Team Members and Classes:
In the event of one of the team members becoming injured, ill or any emergency situation that forces them to leave the retreat, then this may impact on the retreat plan, in terms of the yoga or fitness classes or manager talks being cancelled. We will do whatever we can to adapt to the situation and reduce the impact this may have on your retreat experience. We may not be able to get a substitute team member out. The retreat will continue to run however things will be adjusted to reflect the team situation. There will be no refunds or compensation to reflect the change in team situation.
Reboot Global Ltd will not accept liability for:
Any of the above events, or others beyond our control.
Loss, injury, or damage (to you) or your personal property.
Physical, medical or psychiatric conditions developing during or after your retreat.
Check that your holiday insurance policy covers these and other contingencies.
Get 5% off your next stay at Reboot Global Ltd
Everyone who books and stays at Reboot Global Ltd will benefit from 5% off the same location as returning guests. This does not apply to a stay in a location that you have not yet been to.
Your Health and Wellbeing
Many health benefits are associated with regular exercise, juice cleansing and therapy treatments. However, a small number of people should not participate in certain activities and should seek medical advice. In case of any doubt please consult a doctor before commencing physical activity or receiving a treatment.
Assumption of Risk
By agreeing to these terms and conditions, I/we state that I/we wish to participate in all the activities, which could include but are not limited to: yoga, walks, sauna, swimming (pool, river and sea) and therapy treatments such as clinical massage, reflexology and colonic hydrotherapy. I/we realise that my/our participation involves the risk of injury and even the possibility of death. Furthermore, I/we confirm that I/we are voluntarily engaging in an acceptable level of exercise and Reboot Global Ltd are not responsible for any injuries or losses incurred whilst at the retreat, after the retreat or during the transfer.
If I/we suffer with any health conditions including but not limited to the following, I/we confirm that I/we have either consulted with a doctor before participating in physical activity/receiving treatment or I/we am accepting full responsibility for my/our own health and I/we acknowledge the risk involved.
Bone or joint or back problem/pain; high or low blood pressure; surgery or recent injury; Diabetes or any other metabolic disease; raised cholesterol; heart condition; cancer; pain in your chest when you do physical exercise; unusual shortness of breath at rest or with mild exertion; pregnant; spells of severe dizziness or have lost consciousness; Epilepsy; angina.
Smoking and alcohol restrictions
Reboot Global Ltd is a smoke free and alcohol-free retreat. If you wish to smoke (including e-cigarettes and vaping) there will be a designated smoking area at each retreat, which will be advised by your Retreat hosts. Anyone found inebriated or smoking in the property may be asked to leave the retreat and no refund shall be given. Any alcohol found on the premises will be confiscated and given back on check out. No recreational drugs may be brought to the retreat, any guests found intoxicated or under the influence of recreational drugs will be asked to leave the retreat (no refund shall be given).
If we have reason to believe you are under the influence of alcohol or drugs and or you are abusive verbally or physically in any way to any of our team or representatives we have the right to refuse you to embark on the transfer to the retreat. You will not be refunded for transfers or any time missed at the retreat. You will have to find your own alternative accommodation and transfer to the retreat the following day when you are no longer under the influence of alcohol or drugs.
You are not permitted to bring or consume alcohol or drugs at the retreat and if you are found to be under the influence of such whilst at the retreat, you will be asked to leave with immediate effect. You will not receive a refund for the remaining of your retreat stay and you will need to arrange and pay for your onward travel and alternative accommodation.
If you are abusive or threatening verbally or physically at any time during your retreat stay, you will be asked to leave the retreat with immediate effect. You will not receive a refund for the remaining of your retreat stay and you will need to arrange and pay for your onward travel and alternative accommodation.
This contract is entered into under the laws of the United Kingdom and in agreeing to these terms and condition you are doing so on behalf of yourself and any other parties included in your booking.
Thank you for choosing to book with Reboot Global Ltd, we look forward to welcoming you to our retreat.